Terms & Conditions

http://www.lullabebe.com is operated by Lullabébé Limited and references to ‘we’, ‘us’ and ‘our’ shall be deemed as references to Lullabébé Ltd. References to ‘you’ and ‘your’ shall be deemed as references to any person placing an order via www.lullabebe.com.

If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by email at bonjour@lullabebe.com or by post using the address given below:-

Lullabébé Ltd
59, High Street
Wincanton
BA9 9JZ

Company Registration Number 07547111.     

Use of the Website

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.
 
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
 
Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (e.g. dealing with orders and accounts, processing payments). You will notify us of any changes to that information.
 
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
 
Any content you upload to our Website will be considered non-confidential and non-proprietary. Lullabébé have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
 
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
 
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Lullabébé for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms. If you are unhappy with any part of the Terms, you should contact us before placing an order. You can contact us by email at bonjour@lullabebe.com or by writing to the postal address given above.
 
By placing an order via this Website you are making an offer to Lullabébé to purchase the goods detailed in your order upon the terms described in your order.
 
We require your name, email address, credit/debit card, phone and address details. A contact phone number is needed so that we can get in touch if there is a problem with your order.
 
Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Lullabébé for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Please note you will be charged at the time of placing your order.
   
We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following: the product being out of stock or our inability to obtain the authorisation of payment.
 
Unfortunately we may find that an item has sold out after you have placed your order, we will notify you of this as soon as possible and either offer you an alternative or a refund, or we may be able to request more stock from the supplier.
 
Sometimes, we may offer a pre-order facility for an item we are awaiting delivery on, an estimated day of delivery will be provided on the website and we will notify you via email once the stock has arrived in.
 
Lullabébé reserve the right to change the prices of our products at any time without notice.

Delivery

We endeavour to send all orders received by the next working day Monday-Friday. Delivery is by UK courier.  If there is a problem with fulfilling your order we will contact you immediately to inform you of the nature of the delay.

We currently deliver to the UK only.

We do not deliver to PO Boxes.

Returns and Exchanges

If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. You may not return products if they have been damaged (in our reasonable opinion) as a result of fair wear and tear, deliberate damage, accidental damage (by you) or negligence.

You must return the products to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to request a free certificate of posting or receipt from the post office or courier and retain this until receipt is confirmed by us.
 
Where an email address is provided we will confirm any cancellation or refund by email, you should expect your refund within 10 working days from receipt of your returned items.
 
If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our very best to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange them for the same items as soon as we receive the faulty item. If you would prefer a refund, then the value of the damaged, faulty or incorrect goods will be refunded in full.

Personalised items are non-exchangeable and non-refundable.

Cancellations

You have a legal right to cancel your order within 14 working days of receipt of the goods.
 
Please notify us as soon as possible if you want to cancel your order. We will do our best to stop the order from being sent to you but in some cases will be unable to do so. In these cases you should either reject the order at point of delivery or you will have to return the item to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to request a free certificate of posting or receipt from the post office or courier and retain this until receipt is confirmed by us. This does not affect your statutory rights.

Disclaimer and Limitations of Liability

Lullabébé do not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Lullabébé nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lullabébé or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this Website, the supply of the products or their use or resale by you.
 
While Lullabébé use reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Lullabébé will not be responsible for any errors or omissions or for the results arising from the use of such information. While Lullabébé take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
 
Lullabébé will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
 
Lullabébé may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Lullabébé.
 
No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Lullabébé or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may: copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Lullabébé; and copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Law and Territory

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Copyright © 2015 Lullabébé Limited. All rights reserved.

Registered office, 426-428 Holdenhurst Road, Bournemouth, BH8 9AA.

Company Registration Number 07547111, England.